Experienced 3D animator, player experience agent, and web hosting administrator.
Well-organized perfectionist with precision detail. Bilingual in Chinese.

–Experience —

Kabam — Senior Player Experience Agent

June 2018 – PRESENT 

Train and establish working relationships with NetEase (Hangzhou) support department. Provide internal and external support around the world. Investigate and handle escalation. Create and maintain internal knowledge bases. Help improve agents’ quality while taking on multiple new responsibilities. 

Kabam — Level 1 Player Experience Agent

March 2017 – June 2018 

Investigate and resolve players’ concerns related to their game account, providing world-class customer service experience to players around the world in English and Chinese. 

Endurance International Group — Web Advisor

September 2014 – March 2017 

Simultaneously resolve web hosting technical issues over live chat for multiple customers. Provide quality support and first contact resolution while achieving a high Net Promoter Score. 

Roninfilm LLC. — 3D Animator 

October 2010 – June 2015 

Pushed high-quality animation work under tight deadlines. 

Helped bring a new animated series to life, The New Kind. 

Contributed to a 2011 3D thriller film, as well as a 2015 Sci-Fi honor movie for the SyFy network, Lavalantula.

— Languages —

English, Mandarin, Cantonese

— Skills —

Autodesk Maya, Adobe Photoshop, Adobe After Effects, Final Cut Pro, Adobe 

Dreamweaver, Autodesk, MotionBuilder, Apple Shake, HTML, CSS

Microsoft Visual Studio .NET, C++, Alienbrain Designer Client, Unreal Editor 2

Windows OS, Mac OSX, Linux, cPanel/WHM, JIRA, WordPress

— Education —

Full Sail University, Winter Park, FL.
Bachelor of Science Degree in Computer Animation
September 2008

Full Sail University, Winter Park, FL.
Bachelor of Science Degree in Game Design and Development
October 2006

— Awards —

Advanced Achievement Award

Game Design and Development Program 

Course Director’s Award 

Art Creation for Games in Computer Animation Program 

Perfect Attendance Award 

Game Design and Development Program